Toho Water Authority Board welcomes Ketchum
Toho Water Authority has welcomed Rayelynne Ketchum to its Board of Supervisors. Ketchum is one of two voting members approved by the St. Cloud City Council to join the Board of Supervisors following the Oct. 1 transition of operation and management of the St. Cloud utility system from the City to Toho. Ketchum has more than 30 years in the title industry, having worked in virtually every aspect of the field to learn and develop skills necessary for handling residential, commercial, new construction closings and government land acquisitions. Ketchum has devoted an immeasurable amount of time to community, civic, charitable and professional organizations, including servings as the President of the Osceola Council on Aging (OCOA) Board of Directors, and is one of the driving forces to bringing a Boys & Girls Club location to St. Cloud. The board is responsible for approving all its operating policies and its $124 million operating budget Ketchum joins board Chairman Hector Lizasuain, Vice-Chair Domingo Sanchez, Secretary Bill Land, Henry Thacker, John McAlenan and outgoing St. Cloud councilman Dave Askew.
KUA bills – en Espanol, if you wish
Kissimmee Utility Authority has announced that customers can now elect to receive their energy bill in Spanish in the mail or via its customer portal, my.kua.com. Customers who wish to take advantage of this new option can text “factura” to 877-582-7700.
The Spanish word “factura” translates to “bill” in English. The phone number from which the customer sends the text message must be registered to their KUA account. Once customers receive a confirmation text, the change will reflect on their next bill. “As Osceola County’s Hispanic and Latino population continues to grow, it’s essential for KUA to enhance communication with its clients in a language they can understand,” said KUA board chairman and assistant secretary Ethel Urbina. “This new option now allows customers to see a breakdown of their charges and usage details in Spanish.” The addition of Spanish bills further expands the utility’s robust Spanishlanguage support for all interactions with customers, including the customer service call center, lobby, cashiering, KUA.com and live chat, social media, and all utility publications.
Kissimmee Utility Authority anunció hoy que los clientes ahora pueden optar por recibir su factura de energía en español por correo o a través de su portal de clientes, my.kua. com. Los clientes que deseen aprovechar esta nueva opción pueden enviar un mensaje de texto con la palabra “factura” al 877582- 7700.
El número de teléfono desde el cual el cliente envíe el mensaje de texto debe estar registrado en su cuenta KUA. Una vez que los clientes reciban un mensaje de texto de confirmación, el cambio se reflejará en su próxima factura.
“A medida que la población hispana y latina del condado de Osceola continúa creciendo, es esencial para KUA aumentar la comunicación con sus clientes en un idioma que puedan entender”, dijo Ethel Urbina, presidenta de la Junta de Directores de KUA. “Esta nueva opción ahora permite a los clientes ver en español un desglose de sus cargos y detalles de uso”.
La adición de las facturas en español amplía aún más el robusto apoyo de la empresa de servicios públicos al idioma español en todas las interacciones con los clientes, incluido el centro de llamadas de servicio al cliente, el vestíbulo, los cajeros, KUA. com y el chat en vivo, las redes sociales y todas las publicaciones de la empresa de servicios públicos.
