Toho Water Authority (Toho) is Ensuring Reliable Service Throughout COVID-19 Pandemic

Keeping the community and our employees safe

  • Before social distancing was implemented our facility maintenance teams were already experiencing an increase in wipes, paper towels, tissues and cloths in the sewer systems and machinery. This can lead to blockages and sewer overflows insides homes and the community.
    Before social distancing was implemented our facility maintenance teams were already experiencing an increase in wipes, paper towels, tissues and cloths in the sewer systems and machinery. This can lead to blockages and sewer overflows insides homes and the community.

    At Toho, we know the vital role we play in keeping our community safe and healthy. We want to remind customers that your tap water is safe and everyone can continue to use and drink water from their tap as usual.

    Essential employees, including water utility workers, come into contact with the public in a variety of ways. To abide by CDC best practices and to help flatten the curve, Toho has taken several steps to keep the community and employees safe:

    Administration Building Temporarily Closed

    Our lobby temporarily closed on March 18, and will remain closed until further notice. Toho is ready and standing by to support our community. Toho encourages customers to utilize our electronic options for conducting business. All services and assistance can be easily taken care of online or over the phone.

    What customers can do online: www.tohowater.com

    • Pay Your Bill

    • Request a Payment Extension

    • Ways to Pay

    • Start / Stop / Move Service

    • Check Current Rates and Fees

    What customers can do over the phone: 407-944-5000

    • Customer Service Assistance

    • Start / Stop / Move Service

    • Payments Using Automated Phone System

    • Billing Questions

    • Water Usage Analysis

    Water Utility Disconnects Suspended

    Toho understands these are challenging times. That’s why we’re not disconnecting water for late payments while Florida is in a State of Emergency. If customers need more time to pay their bill, they are encouraged to call our customer service center to discuss payment options that can help.

    Toho Assistance Program (TAP)

    Toho, in partnership with the Osceola Council on Aging (COA), has the Toho Assistance Program (TAP) to ease financial hardships for customers. TAP helps make bills more manageable for those who qualify. TAP provides assistance for existing water bills for households with elderly or disabled individuals or families with children under 12 years of age. To apply for the program, customers can call the COA at 4 07-846-8532, ext. 1265.

    Utility Operations

    Low Reclaimed Water Pressure

    The travel restrictions concerning the coronavirus (COVID-19) have greatly diminished the amount of visitors to Toho’s western service area. This has led to a decrease in the amount of reclaimed water the treatment plant can produce. Reclaimed water is highly treated wastewater that is used for irrigation and other industrial purposes to help conserve and extend our potable water supplies. The dry conditions have also placed high demands on the reclaimed water supplies.

    In order to meet demand, we ask all reclaimed water customers to assist by following their two-day-a-week irrigation schedule and avoid irrigating between 10 a.m. and 4 p.m. For more information on watering days and times, please visit our Ways to Conserve section on our website at www.tohowater.com.

    No Paper Towels or Wipes in the Toilet

    Remember, toilets are not trash cans. To avoid sewer blockages and toilet clogs, only toilet paper and human waste should go down toilets. Anything else, including “flushable” wipes, put it in a bag, seal it up and toss it in the trash.

    What Our Employees Are Doing

    Our utility is a leading employer in supporting telecommuting and virtual assignments for employees. Many employees have transitioned to working from home and continue to support the utility through various virtual collaboration tools. For the safety of our employees and community, a majority of meetings have moved to virtual platforms, and non-essential meetings suspended. For employees whose jobs cannot be performed remotely, several precautionary measures have been implemented, including social distancing, and added personal protective equipment (PPE).

    Going Social with Toho

    As the pandemic changes, we encourage customers turn to our social media channels to ask water utilityrelated questions and get regular updates on how we’re ensuring the safety of our employees and customers.

    Follow us on Facebook: https://www.facebook.com/Tohowater

    Follow us on Twitter: https:// twitter.com/Tohowater

    As your local water utility provider, we will continue to provide safe and reliable service while we, as a community, get through this together.