Mobile-friendly capabilities, chat assistance offered
Ahead of uniting with the water utility in the city of St. Cloud on Oct. 1, Toho Water Authority has debuted its new-look website, tohowater.com, a utility release announced Monday.
Utility officials say it’s been in development for more than a year, and is now mobile-friendlier, and more prominently displays the most clicked on information and services as part of a new, clean design. The website “creates a one-stop resource for customers to make payments as well as inquires and use other self-service features,” company officials said.
As part of the Toho/St. Cloud transition, the new website will feature a “St. Cloud Customers” button in the Quick Links section of the homepage.
“Research about the most popular clicks on the previous website enabled the utility to highlight the most used items and create a more streamlined experience for website visitors,” a Toho Water release announcing the new site said Monday. “The website was also designed for a mobile audience as the research revealed that many users visit the website via a mobile device.”
The upgraded website will also include automated chat assistance and a multiple language translation option. As Toho Water grows with the St. Cloud integration, utility officials say the new version of the website will continue to evolve.
“As a dynamic website, multiple pages highlight images of Toho employees living the Toho Promise: ‘Our Customers, Our Community, and Our Employees Trust That Toho Cares.’ The new website is among the latest examples of Toho keeping that promise.”
