KUA closes lobby, Osceola clerk alters services due to COVID-19

  • Kissimmee Utility Authority
    Kissimmee Utility Authority
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Over the past several weeks, Kissimmee Utility Authority has stressed that the health and well being of its employees, customers and the community remain its top priority, according to a press release.

The utility has committed to taking proactive measures as necessary to limit the risk of exposure to COVID-19, while maintaining reliable electric service for its customers.

Out of an abundance of caution, the utility announced that it would temporarily close its customer service center to the public, beginning at the close of business today until further notice. For most customers, this will not affect how they interact with KUA.

Moving forward, all customer business will be handled online and through the utility’s call center.

The call center (407- 933-9800) is open from 7 a.m. until 6 p.m., Monday through Friday, for customer needs and to also handle business that may have required a visit.

A drive-up payment drop box remains open at the entrance to our headquarters, located at 1701 W. Carroll St. in Kissimmee.

Remote pay stations at area Amscot stores are available. To find an Amscot location near you, visit https://www.amscot.com/locations/florida/kissimmee.

The utility’s website – www.kua.com – is available 24/7 to handle most customer business needs.

Customers who have special circumstances, which can’t be resolved online or by telephone are still able to make appointments to conduct business in person as needed. Contact the utility’s call center at 407-933-9800 to make an appointment. This allows the utility to limit the number of customers inside its facility at any one time while following the social distancing recommendations of the U.S. Centers for Disease Control and Prevention.

KUA’s outage response levels remain unchanged and all functions necessary to run the electric system will continue to operate as normal.

Osceola clerk announces modification of services

Osceola County Clerk Armando Ramírez announced that there will be modifications to Osceola County Courthouse operations because of the effects of COVID-19. The following modifications have been made to the services the Osceola County Clerk’s Office offers.

Recording department

Marriage ceremonies will be suspended from until further notice. Refer to the Clerk’s Office website for updates at www. osceolaclerk.com or call at 407-742-3517 or 407-742- 3530.

All passport services will be suspended until April 13.

Criminal department

• All court proceedings are suspended through March 27 except for First Appearance Hearings, which will be held in courtroom 5F (5th floor).

Grand jury and jury duty

• All grand jury proceedings and jury selection proceedings are temporarily suspended through March 27.

Criminal information

• For all Criminal and Traffic related information, call 407-742-3566.

• Mail and ePortal filings will be processed per normal business - www. osceolaclerk.com /Services / E-Filing/E-Filing Portal.

• The Clerk’s Office also offers a convenient drop-box location for payments, available 24/7, located to the left of the Courthouse entrance doors.

Juvenile dependency and juvenile delinquency

• For all juvenile delinquency and dependency questions, call 407-742-3575.

• Mail and ePortal filings will be processed per normal business - www. osceolaclerk.com / Services / E-Filing / E-Filing Portal.

All criminal and traffic citation payments

• Payments of eligible traffic tickets can be made at:

• Any Florida Amscot location. Visit www.amscot. com/locations to find the nearest location to you.

• Online at www.osceolaclerkpmts.com

• Or, call at 888-912- 1534.

• Traffic extensions, traffic school elections, and eligible driver license reinstatement may be made by contacting our office at 407-742-3583. Payments must be made using a debit/ credit card.

• For forms related to Criminal and Traffic Citations, please visit https://www.osceolaclerk. com/Forms.

Civil Department

The Civil Department will only see customers for the Probate and Family Law matters stated below. All other areas of the Civil Department will be handled by phone, facsimile, email, and through the Florida Courts E-Filing Portal.

The information for the purchase of copies and or packets, electronic filing and payment of child support and rent is as follows:

Copies/Packets

• Probate / Guardianship/Mental Health – 407-742-3669

• Domestic – 407-742-3492

• Small Claims/County Civil/Circuit Civil – 407-742-3481

E-Portal

• For new cases or existing case filings - www. osceolaclerk.com/Services/ E-Filing/E-Filing Portal

Drop Box for Child Support and Rent Payments

• Provide a name, case number, and phone number. The Drop Box is located to the left of the Courthouse entrance doors.

Probate/Guardianship/ Mental Health: 407-742-3506

The Probate Department will not be seeing customers in the office except for the following areas at the Probate Windows located on the second floor of the Courthouse, Suite 2600:

• Ex parte Mental Health and Ex Parte Substance Abuse Petition Filings

• Vulnerable adult injunctions

• Risk protection orders

Services provided without customer contact are as follows:

• Emergency Motions received via e-mail/fax with accompanying order

• Email – circuit.civil@osceolaclerk.org

• Fax: 407-742-3669

Family Law: 407-742-3492

The Family Law Department will not be seeing customer’s in the office except for the following area:

• Injunction for protection

Services provided without customer contact are as follows:

• Emergency Motions received via e-mail/fax with accompanying order.

• Email Circuit.Civil@osceolaclerk.org

• By Fax 407-742-3515

• Filings from the Department of Revenue (DOR) must be only e-filed or mailed.

Small Claims: 407-742-3481

The Civil Department will not be seeing customers in the office. Services provided without customer contact are as follows:

• Emergency Motions received via e-mail/fax with accompanying order.

• Email circuit.civil@osceolaclerk.org

• Fax: 407-742-3652

County Civil: 407-742-3481

The Civil Department will not be seeing customers in the office. Services provided without customer contact are as follows:

• Emergency motions received via e-mail/fax with accompanying order.

• Email: circuit.civil@osceolaclerk.org

• Fax: 407-742-3652

Circuit Civil: 407-742-3481

The Civil Department will not be seeing customers in the office except for:

• Plaintiff’s Representative’s paying for scheduled Mortgage Foreclosure Sales. Payments will be taken at the regular payment location (Civil Windows/ second floor)

• Third party bidder’s participating in mortgage foreclosure sales. Payments will be taken at the regular payment location (Civil Windows/second floor)

• Mortgage Foreclosure Sales will take place at the west side of the courthouse entrance at their regularly scheduled time of 11 a.m.

Services provided without customer contact are as follows:

• Emergency Motions received via e-mail/fax with accompanying order –

• Email – Circuit.Civil@osceolaclerk.org

• Fax: 407-742-3652

The Clerk’s Office is committed to assisting those who are seeking access to services to make your experience as smooth as possible during these times, while considering the health, safety, and pace of mind of our employees and the Osceola County community. For ongoing updates impacting the operations of the Osceola County Clerk’s Office will be posted on our website www.osceolaclerk.com.

For questions relating to all services provided by the Osceola County Clerk’s Office, contact the Osceola Clerk’s Public Information Office at 407-742-3715 or public.inforequest@osceolaclerkorg.