St. Cloud Regional Medical Center introduces its ER Extra program

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St. Cloud Regional Medical Center introduces its ER Extra program

Around Osceola

Wednesday, 19 May 2010 00:00

ER Extra is a revolutionary emergency room experience aimed at making sure patients get the care they need in a prompt and courteous manner.
The implementation of ER Extra at St. Cloud Regional Medical Center will streamline the process while simultaneously keeping patients and their families informed about what to expect.
“A smooth visit from start to finish is our goal at St. Cloud Regional, and ER Extra is giving our staff, nurses and physicians the necessary tools to make this a reality for each and every patient we meet,” said Rebecca Brewer, CEO.
According to hospital officials, St. Cloud Regional is very focused on improving the efficiency and effectiveness of its emergency room operations and understands that no one wants to wait in an emergency situation. For this reason, they said, the hospital has implemented a new program focused on making sure patients see an emergency room physician faster and easier. The hospital has implemented the ProMed tracking tool in an effort to track patient times. Additionally, officials said, all emergency department personnel are committed to monitoring activity and updating those in the reception area as to when they can expect to be seen.
“We’ve always prided ourselves on excellent patient care and customer service but as new techniques are designed and implemented, we predict we will be able to exceed our visitors’ expectations through “ER Extra,” Brewer said.
Upon arrival, ER patients receive a copy of the ER Extra Emergency Room Experience Guide. This guide explains the emergency room process, one step at a time.
“Knowing what to expect next has helped to calm our patients and reduce their stress levels,” said Andrew Stakelum, director of Emergency Services. The guide is easy to use, which is important during an emergency situation. The guide includes a description of what will happen during the initial triage and assessment phase of the ER visit, all the way through the discharge process.
“Naturally no one wants to think about needing emergency services. However, we want the residents of St. Cloud and Osceola County to know that if they do, ER Extra at St. Cloud Regional will give them the extra fast, extra easy, and extra great care they deserve,” said Kari Bolin, CNO.
St. Cloud Regional Medical Center is located in the heart of St. Cloud. The modern 84-bed facility offers a comprehensive medical support system including radiology, cardiology, laboratory, pharmacy, intensive care, Rehabilitation Services and the Wound Healing & Hyperbaric Center. The Emergency Department serves nearly 24,000 patients a year, with wait times less than half the national average. Two state-of-the-art operating suites were added in 2009 and the hospital continues to bring specialty physicians to the community.
For more information on St. Cloud Regional Medical Center, visit www.stcloud
regional.com or call 407-892-2135.
For more information about ER Extra at St. Cloud Regional Medical Center, contact Christy Mize, Marketing Director, at 407-891-2990 or This e-mail address is being protected from spambots. You need JavaScript enabled to view it .